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Frequently Asked Questions

FAQ

Q1. Who are we? What makes UberDiva special?
UberDiva is an online fashion jewellery store which has a wide range of fashion accessories available for every individual. Our products are handpicked by fashion jewellery experts, they ensure to pick only trendy and affordable products. We believe that every person has a right to have their own style; so we offer jewellery that appeals to everyone. A hassle free online shopping website from a wide range of fashion products makes UberDiva unique. The brand celebrates the women who are comfortable in who they are, what they wear, and most importantly what they believe in.

Q2. Where is UberDiva located?
UberDiva is an online store. We do not have retail stores as of yet. Our head office address is SCO 840, NAC, Manimajra, Chandigarh-160002.

Q3. How safe is online shopping with UberDiva?
We will only collect a few details to process your account with UberDiva. This information will be confidential and we ensure that your privacy is protected. If you are paying online, we suggest you to use net banking option to tighten the online transaction security.

Q4. Does UberDiva have Cash-On-Delivery option?
Yes, we offer Cash-On-Delivery (COD) option for a hassle free shopping experience.

Q5. Is the shipping free?
We value our customers, so any order above Rs 500 will be shipped for free.

Q6. Can I track my order online?
Yes, you can track your shippment online.

Q7. I bought something from UberDiva but would like to return it, is it possible?.
UberDiva offers a 7-day exchange policy and a product should be returned within that time frame. You must also inform us about the defect or reason for returning the product within 24 to 48 hours. Once you return the product, the UberDiva credit will reflect in your account within 5-7 working days.

Q8. Can I exchange a product with other products?
Once you return the original product, the UberDiva credit will reflect in your UberDiva account within 5-7 working days, this credit can be used to purchase other items within a time frame of 45 days. Please note that you may get an exchange only once against the first return.